Last Updated: October 1, 2026
This policy explains how cancellations, renewals and refunds work for paid COISoftware plans. It is part of our Terms of Service.
The free plan is never charged, so there is nothing to refund. You can delete your account at any time.
A paid plan is billed in advance, monthly or yearly, and renews automatically until you cancel it. When a new billing period begins, access for that whole period is granted and the payment for it is due. If the charge does not go through, the payment remains due and we retry it.
You can cancel at any time in your account under Subscription, with the Cancel Subscription button. Cancelling switches off later renewals. Your plan stays active until the end of the period you have already paid for, and the date it ends is shown on the same page.
Cancelling after a new period has begun does not cancel the payment for that period. Such a renewal charge is not refundable, and your access continues until the end of that paid period. The fee is for access to the service for the period, not for using it, so not having used the service is not a ground for a refund.
If we charged you by mistake, for example twice for the same period, tell us and we refund the extra charge in full to the card it was taken from.
Sign in, open Subscription and use Billing help at the bottom of the page: choose Request a refund or I do not recognize a charge, describe what happened and send. You can also email [email protected] from the address on your account. We reply within one business day. You do not need to go through your bank.
Charges from us appear on your bank or card statement as COISOFTWARE.COM.
If we change this policy, we post the new version on this page and update the "Last Updated" date. Changes do not apply to a period you have already paid for.
Questions about billing: write to us through the chat on our website or email [email protected].
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Start tracking vendor certificates of insurance and never miss an expiration.
USD
per month
per month
$288 charged today
One shared monthly allowance. Spend it on either model, or mix: 1 Pro AI certificate = 5 Base AI certificates. A certificate counts as one, whatever its page count.
| Base AI Faster | 2,500 certificates |
| Pro AI Best accuracy | 500 certificates |
Four times the monthly certificate allowance and four times the Smart Reports.
USD
per month
per month
$888 charged today
One shared monthly allowance. Spend it on either model, or mix: 1 Pro AI certificate = 5 Base AI certificates. A certificate counts as one, whatever its page count.
| Base AI Faster | 10,000 certificates |
| Pro AI Best accuracy | 2,000 certificates |
The largest certificate allowances, API access and the most Smart Reports.
USD
per month
per month
$ charged today
Two separate monthly allowances, one per AI model. Certificates read with Base AI count only toward the Base AI allowance, and certificates read with Pro AI only toward the Pro AI allowance. A certificate counts as one, whatever its page count.
| Base AI Faster | certificates |
| Pro AI Best accuracy | certificates |
Custom terms, contact our support team.
