Docutrax is a managed insurance compliance service: licensed insurance professionals chase, read and audit your certificates for you, and the price comes by quote. COISoftware is the software half of that, run by your own team, with the price on the website. Upload a certificate above to see the AI extraction before you talk to anyone.
Last updated July 2026
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An honest comparison of COISoftware and Docutrax, a service of Risk Toolbox Inc. Every Docutrax figure below is one the company publishes itself. Where it publishes nothing, this table says so rather than guessing.
| Feature | COISoftware | Docutrax |
|---|---|---|
| Model | Self serve AI software | Managed service plus software, self managed option available |
| Who reads the certificate | AI extraction and your rules | Licensed insurance specialists, CRIS certified P and C agents |
| Pricing | Published monthly plans, from 49 dollars per month | Not published, quote based across Risk Manager, RM Professional and RM Contractor plans |
| Free plan | Yes, free tier to start | Not offered |
| Time to first certificate | Minutes, no sales call | Guided implementation with an assigned account manager |
| Vendor chasing | Automated reminders at 60, 30 and 15 days | Their staff contacts insureds and brokers on your behalf |
| Documents tracked | COIs, ACORD forms, endorsements and policy documents | Any document type, including leases, licenses, inspection reports and maintenance schedules |
| Endorsement auditing by insurance professionals | Not offered | Yes, this is the core of the service |
| In business since | AI native, launched recently | 2009, as Risk Toolbox Inc |
| Stated scale | Not published as a headline number | More than 500 customers, 92 percent retention, more than 500 million square feet of commercial real estate |
| Best for | Teams with someone who can read a certificate | Teams with nobody who can, and budget to outsource it |
Compiled from Docutrax published materials in July 2026. Docutrax does not publish dollar pricing; it lists three plan tiers and quotes each one. Verify before you buy.
Docutrax is a real, long running compliance service. People leave it for reasons that have nothing to do with quality.
Docutrax lists three plan tiers, Risk Manager, RM Professional and RM Contractor, and quotes each one individually. There is no published dollar figure and no free tier. If you need to put a number in next year budget this week, the only route is a phone call with sales.
The core of Docutrax is licensed insurance specialists who talk to brokers and insureds on your behalf. That is genuinely valuable and it is genuinely expensive. If you already employ a risk manager who reads certificates today, you are paying twice for the same judgment.
Onboarding starts with an inventory of your existing data, an assigned account manager, configuration, loading and testing before activation. That is the right process for a 500 building portfolio. It is heavy machinery for a contractor with 60 subcontractors who wants to stop losing certificates this month.
Docutrax cites the industry rule of thumb that one full time person is required for every 1,500 certificates of insurance properly tracked, and states its service typically reduces administrative expense 50 to 60 percent annually. Both figures are theirs. Run them against your own vendor count. Below a few hundred certificates, the outsourcing case gets thin fast.
A service cannot be trialed the way software can. You cannot upload your worst certificate on a Tuesday afternoon and see whether the extraction handles it. You get a demo, a proposal and an implementation.
If outsourcing really is the right answer for you, Docutrax is a credible choice and we say so. The decision framework is in COI tracking software vs a managed service. If you want the wider field, the best COI tracking software roundup compares eight platforms, and CertFocus is the other major full service option with credentialed reviewers.
The same certificate work, done by AI and rules, run by your own team, priced on a page you can read without an appointment.
Insurer, NAIC number, policy numbers, limits, effective and expiration dates and additional insured status come back from scans, faxes and phone photos, not just clean PDFs.
Published monthly plans starting at 49 dollars, a free tier, no annual minimum and no implementation fee. Size the cost yourself before anyone books a call.
Set minimum limits, required coverages and endorsement wording per vendor type. Every arriving certificate is scored against the right rule set and flagged when it falls short.
Reminders at 60, 30 and 15 days go straight to the vendor and its broker. Nobody on your team maintains a follow up calendar, and you are not paying a person to send the email.
Group vendors and tenants by property, project, region or entity, and report compliance at any level of that hierarchy.
Produce the compliance record an auditor, insurer or client asks for without rebuilding it from an inbox.
COISoftware reads the ACORD 25, applies the checks behind certificate of insurance verification, and runs the ongoing monitoring in vendor insurance compliance software. Property teams tracking tenant and vendor certificates across buildings start at COI tracking for property management, and general contractors at COI tracking for general contractors.
This is an outsourcing decision wearing a software decision costume. Answer it in that order.
If nobody can tell a blanket additional insured endorsement from a scheduled one, or spot missing completed operations coverage, buy the expertise. Docutrax CRIS certified agents exist for exactly that. If you have a risk manager or a broker who already does this, you are buying software.
Tip: Answer this one honestly first. It decides the whole evaluation.
Docutrax cites one full time employee per 1,500 tracked certificates. At 200 certificates that is a fraction of a person, and software plus an existing employee wins on cost. At 5,000 across a real estate portfolio the managed service starts to look cheap.
Docutrax will track leases, licenses, inspection reports and maintenance schedules alongside certificates. If your problem is genuinely a document problem and not a certificate problem, that breadth is worth paying for and a certificate tool will disappoint you.
Take your five ugliest certificates, the crooked scan and the phone photo of a fax, and run them through the tool. COISoftware lets you do that free today, which is the one thing no managed service can offer.
A comparison that only flatters the author is worth nothing to a buyer. Here is the honest split.
Docutrax describes itself as the nation leading provider of insurance compliance auditing services to the construction industry, staffed by CRIS certified property and casualty agents. On a complex construction program, where the question is not whether a certificate arrived but whether the endorsement wording actually transfers the risk, that expertise is the product. Software does not replace it.
The company states it manages certificate compliance for tenants and vendors across more than 500 million square feet of commercial real estate, with more than 500 customers and a 92 percent retention rate. Those are its own published figures, and they describe a service that has done this at portfolio scale for over fifteen years. If your team is three people and your portfolio is two hundred buildings, the arithmetic favors outsourcing.
All collection, notification and communication with insureds and their brokers is managed for you. Nobody on your staff sends the reminder or argues with a broker about a missing endorsement. That is a real product and some organizations should buy it.
If the honest description of your problem is that certificates arrive by email, live in a folder, and nobody notices when one expires, you are not buying insurance judgment. You are buying a system of record that reads documents and chases renewals. That is a COI tracking system, it costs a fraction of a managed service, and you can have it running before the Docutrax discovery call would have been scheduled. The migration path from a spreadsheet is in manual COI tracking vs software.
Docutrax is a certificate of insurance tracking and insurance compliance management service. It combines cloud software with licensed insurance professionals who collect, verify and audit certificates from your tenants, vendors and contractors. It is offered in self managed and full service models, and the company has operated since 2009.
Docutrax is a registered service of Risk Toolbox, Inc., which states it has provided technology solutions for risk management needs since 2009. The Docutrax name covers the software platform, the compliance auditing service and the team of licensed insurance specialists who run it.
Docutrax does not publish dollar pricing. It offers three plan tiers, Risk Manager, RM Professional and RM Contractor, each quoted individually, and service levels ranging from full service to self service. There is no free tier. To get a figure you contact their sales team and describe your certificate volume and service level.
Both, and the service is the point. The platform stores and reports on documents, but what you are buying is licensed insurance specialists who chase insureds and brokers, verify coverage against your contract requirements and audit endorsements. A self managed plan exists, but the full service model is what the company is built around.
It depends which half of Docutrax you need. If you want credentialed insurance professionals reviewing certificates, CertFocus full service and myCOI, now illumend, are the closest comparisons. If the work is clerical and you have someone who can read a certificate, self serve software like COISoftware does the tracking, extraction and chasing for a published monthly price.
Docutrax cites the industry rule of thumb that one full time employee is required for every 1,500 certificates of insurance tracked properly, before endorsements and other documents are counted. That figure is the usual starting point for building a business case, and it is why programs above a few thousand certificates almost always automate or outsource.
Yes, and this is one of its real strengths. Docutrax states the system can be configured to solicit, track, manage and report on any document type, including leases, licenses, inspection reports and maintenance schedules, each with its own renewal conditions. A certificate focused tool will not do that.
Not the way you can trial software. Docutrax onboarding begins with an inventory of your existing data, an assigned account manager, and a configuration and testing phase before activation. If testing extraction accuracy on your own certificates before committing matters to you, that is an argument for software with a free tier.
